Title: Specialist- Network/Database
Department: Health Updated: 02/2018
Division: Information Technology FLSA Status: Non-Exempt
Bargaining Unit: AFSCME 1089 Wage Range: Not Available

The primary duties and responsibilities of this position are to provide specialized software application support and design, training and training materials; database management including implementation of new data process strategies to effectively and efficiently collect data, create and process statistical reporting for all divisions and department managers. Participate in the preparation and compilation of complex yearly reports such as FPAR and the annual full-cost reimbursement process.  The employee will provide Help Desk assistance to all users of the Health Department, including trouble shooting, problem resolution and asset management assistance.  This position will help maintain, support and operate the County’s computer system, peripherals, PCs and will perform some network troubleshooting.


·         Create and maintain Access databases, Excel spreadsheets, Word documents, Crystal Reports and Power Point presentations for health department division managers as required.

·         Work with Health Dept. managerial staff to recognize and analyze data processing problems which can be solved with application design strategies.

·         Work with managerial staff and outside vendors to design, test and update database application modules.

·         Provides assistance with research, evaluation and charting of program data collections.

·         Coordinates operational and technical support from outside vendors.

·         Maintain custom application software for Health Department programs.

·         Provide application training and materials to Health Department staff as required.

·         Assists users with preparation of financial reports including but not limited to FQHC, FPAR, and FP Cost Analysis.

·         Maintain user lists and facilitate applications to web applications.  (SSO, MCIR/CHQAMPS/MDSS/MI-WIC/File Transfers/Networks/Web Denis/MI Health Plan Benefits – Medicaid Eligible.)

·         Performs Personal Computer, VDI, printer and hardware installation, support and troubleshooting activities

·         Performs unassisted software upgrades, installations or removal

·         Creates queries and schedules maintenance tasks in SQL Server environment

·         Creates database users, roles and manages security

·         Remain abreast with the newest communications protocols.

·         Provides assistance with research, evaluation and recommendation of hardware and software technologies.

·         Assists in the development and promotes topology and network standards to management for consideration and adoption

·         Coordinates with IT Network Technicians and assist with duties in their absence.

·         Mandatory participation in orientation and training for basic public health emergency preparedness and response concepts.

  • Other duties as assigned.



Work is performed under the supervision of the Health Department administrator or Medical Health Officer.  Task assignment related to Information Technology will be given and overseen by the IT Network Manager.




·         A Bachelor degree in computer science, data processing, or related field. 

·         Verifiable equivalent experience may substitute for education requirement.

·         A minimum of two (2) years’ experience with database management, report development and hardware and software support.

·         Understanding and knowledge of public health programs.

·         Ability to create complex detailed reports involving written and/or computerized data. 

·         Proven knowledge and skill utilizing PC software including but not limited to Word, Excel, Access, Power Point, Crystal Reports, SQL Server 2008. 

·         Above average ability to learn and utilize new and updated software programs.

·         Proven ability to work with departmental staff to identify data requirements problems that can be solved through the use of application design.

·         Experience with database administration.

·         Proven knowledge of PC installation, operations and troubleshooting.

·         Proven knowledge and understanding of Network operations.

·         Demonstrated training skills.

·         Proven ability to install and remove computer equipment and software.

·         Proven ability to understand and utilize a variety of technologies and applications in order to effectively support clients.

·         Familiar with HIPAA guidelines pertaining to user permissions and data management

·         Writing, reading, mathematical principles; proficient computer skills-Microsoft Office Suite, Outlook; exercise sound judgment and decision making in accordance with policies and procedures; ability to research and problem solve independently; knowledge of County operations and functions; ability to prioritize and time manage; handle stressful situations, provide effective and friendly customer service; support the County's mission and values; ability to think critically where necessary.  

·         Knowledge or understanding of basic administrative tasks: operate standard office equipment; document management; prepare and maintain records, various correspondences and reports; answer general inquiries and refer as necessary; answer telephone calls, process mail, order supplies/equipment; prepare meeting agendas, attend meetings, record/transcribe/distribute minutes; entering, transcribing, recording, storing or maintaining information in written or electronic form with speed and accuracy; maintain calendars, arrange meetings, schedule rooms and equipment as necessary.    

·         Ability to communicate effectively and efficiently with management, co-workers and clients; obtain and communicate accurate information; apply common sense understanding to complex instructions and respond accordingly;  communicate complex ideas through graphs, charts, presentations, reports or other professional correspondence.


·         Ability to demonstrate predictable, reliable, and timely attendance.                

·         Ability to read, write & communicate in English; follow written and verbal instruction and understand basic mathematics and figure checking.              

·         Ability to interpret and apply procedures, rules, technical information, instructions, manuals to complete tasks accurately and on schedule.                                     

·         Ability to learn from directions, observations, and mistakes; and apply procedures using good judgment.                                                                        

·         Ability to use discretion and maintain sensitive and confidential information.     

·         Ability to work independently or part of a team; ability to interact appropriately with others such as County officials, employees, vendors and the general public.

·         Ability to work under supervision, receiving instructions/feedback, coaching/counseling and/or action/discipline.                                             

·         Adaptability to change in the work environment, managing competing demands and ability to deal with frequent changes, delays or unexpected events.

·         Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

·         Proficient skills using Microsoft Office programs including, but not limited to: Word, Excel, Access, and Outlook required.  Proficiency may be tested.               

  • Prior to starting employment, the candidate must complete a satisfactory background check.  The background check is understood to encompass all forms of pre-employment screening, including but not limited to: drug screen, physical, criminal background, driving record, sex offender registry, education, training and licensing verification, employment history, credit check, and professional and personal references.
  • Must possess a valid State of Michigan operator license and maintain this license throughout employment in this position.
  • Must be willing and available for “on call” assignments and duties.

·         Required to report to duty when called upon in the event of a Public Health Emergency regardless of declaration.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without accommodations.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to:

·         Speak to others to convey information effectively.

·         Read, interpret and understand procedures, rules, technical information, instructions and manuals.

·         Hear and understand information presented through spoken words and sentences.

·         Specific vision requirement includes close vision, distance vision, color and depth perception.

·         Use hands to operate a computer, handle materials and operate equipment.

·         Push or pull carts, reach with hands and arms forward, above and below shoulder level.

·         Must be capable of performing a predominately sedentary job, lifting box and equipment weights of up to fifty (50) pounds to an approximate height of six (6) feet.

·         Sit, bend, stoop, crouch, crawl and kneel in an ergonomically correct manner.

·         Stand and walk, climb stairs.

·         Normal office hours are from 8:00 a.m. through 4:30 p.m.

·         Generally works in a normal office environment. 

·         The noise level in the work environment is moderate with many interruptions.



Disclaimer: The statements contained in this job description are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not to be construed as an exhaustive list of all job requirements or duties performed.  The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.




It is the policy of St. Clair County not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, disability that does not prevent performing essential job functions or because he or she is a protected veteran.