Title: Public Service Coordinator
Department: Library Updated: 10/2017
Division: Public Services FLSA Status: Non-Exempt
Bargaining Unit: CANUE Wage Range: Not Available

Facilitates and oversees customer service and staff relations for the St. Clair County Library System, coordinating services with the library administrative team.


·         Works with Branch Leads and professional librarians to improve library services, information delivery and programs provided in each branch.

·         Assists the administrative team in implementing the Library’s long range plan as it pertains to the Library System.

·         Works with the administrative team to develop library policies and procedures and oversee their uniform application in all branches.

·         Works with the Branch Leads, professional librarians, and administrative team to prepare and monitor the budgets.

·         Conducts employee performance reviews of Branch Leads and professional librarians and works with them to identify job/branch goals and objectives.

·         Conducts employee performance reviews of direct service support staff.

·         Works with Administrative Service Coordinator to ensure adequate staffing and provides scheduling authorization of direct service support staff.

·         Determines training needs and coordinates training of service support staff with Administrative Service Coordinator.

·         Works with Administrative Service Coordinator in the hiring of all direct service support staff.

·         Provides agenda items to the Director for the library system meetings.

·         Attends St. Clair County Library Board meetings, labor relations meetings, Librarian II meetings, administrative team meetings, and branch advisory groups’ meetings as needed.

·         Keeps informed of developments in professional and community organizations.

·         Assumes administrative authority for the Library System in the absence of the Library Director.

·         Works with Library Director to set guidelines and works toward the establishment of additional branch libraries.

·         Assist Administrative Service Coordinator with processing of union grievances and other human relations functions as needed.

·         Other duties as assigned.


Work is performed under the general supervision of the Library Director.


Direct supervision of the Branch Leads and professional librarians. Indirect supervision of all other non-administrative direct service support staff.


·         Master’s degree in Information and Library Science from an A.L.A. accredited school.

·         Minimum of 5 years professional public library experience in a professional capacity. 

·         At least 2 years of supervisory experience. 

·         At least 2 years of experience in planning and administering departmental activities.

·         Familiarity with online public access methods is required.

·         A thorough knowledge of the principles, practices and techniques of modern library and branch operation.

·         Manage and direct departmental operations, including budgeting, strategic planning. Knowledge of and interpret applicable federal, state and local regulations. Develop, apply and explain department and County procedure and policies. Plan and coordinate work staff activities, prioritize, instruct, set deadlines, objectives, measure success, and make recommendations and resolve issues. Methods of research, planning, conducting and implementing major studies or projects. Design and recommend new forms, reports or procedures. Ability to understand and work in complex data processing system, analyze data and exercise sound financial judgment. Analyze administrative problems, evaluate alternatives and implement sound solutions. Prepare and present reports, speeches or training programs to groups. Provide training and guidance in handling difficult or complex problems or resolving escalated complaints or disputes. Work independently with limited direct supervision. Coordinate activities with other departments.

·         Writing, reading, mathematical principles; proficient computer skills-Microsoft Office Suite, Outlook; exercise sound judgment and decision making in accordance with policies and procedures; ability to research and problem solve independently; knowledge of County operations and functions; ability to prioritize and time manage; handle stressful situations, provide effective and friendly customer service; support the County's mission and values; ability to think critically where necessary.    

·         Knowledge or understanding of basic administrative tasks: operate standard office equipment; document management; prepare and maintain records, various correspondences and reports; answer general inquiries and refer as necessary; answer telephone calls, process mail, order supplies/equipment; prepare meeting agendas, attend meetings, record/transcribe/distribute minutes; entering, transcribing, recording, storing or maintaining information in written or electronic form with speed and accuracy; maintain calendars, arrange meetings, schedule rooms and equipment as necessary.                       

·         Ability to communicate effectively and efficiently with management, co-workers and clients; obtain and communicate accurate information; apply common sense understanding to complex instructions and respond accordingly;  communicate complex ideas through graphs, charts, presentations, reports or other professional correspondence.


·         Ability to demonstrate predictable, reliable, and timely attendance.                 

·         Ability to read, write & communicate in English; follow written and verbal instruction and understand basic mathematics and figure checking.              

·         Ability to interpret and apply procedures, rules, technical information, instructions, manuals to complete tasks accurately and on schedule.                                     

·         Ability to learn from directions, observations, and mistakes; and apply procedures using good judgment.                                                                        

·         Ability to use discretion and maintain sensitive and confidential information.     

·         Ability to work independently or part of a team; ability to interact appropriately with others such as County officials, employees, vendors and the general public.

·         Ability to work under supervision, receiving instructions/feedback, coaching/counseling and/or action/discipline.                                            

·         Adaptability to change in the work environment, managing competing demands and ability to deal with frequent changes, delays or unexpected events.

·         Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

·         Proficient skills using Microsoft Office programs including, but not limited to: Word, Excel, Access, and Outlook required.  Proficiency may be tested.

  • Prior to starting employment, the candidate must complete a satisfactory background check.  The background check is understood to encompass all forms of pre-employment screening, including but not limited to: drug screen, physical, criminal background, driving record, sex offender registry, education, training and licensing verification, employment history, credit check, and professional and personal references.
  • Must possess a St. Clair County Library Systems- Library Card prior to employment and maintain throughout employment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without accommodations.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to:

·         Speak to others to convey information effectively.

·         Read, interpret and understand procedures, rules, technical information, instructions and manuals.

·         Hear and understand information presented through spoken words and sentences.

·         Specific vision requirement includes close vision, distance vision, color and depth perception.

·         Use hands to operate a computer, handle materials and operate equipment.

·         Push or pull carts, reach with hands and arms forward, above and below shoulder level.

·         Lift, move or carry objects, equipment and supplies weighing up to 35 pounds.

·         Sit, bend, stoop, crouch, crawl and kneel in an ergonomically correct manner.

·         Stand and walk, climb stairs.

·         The noise level in the work environment is moderate with many interruptions.

·         The position requires working with the public.




Disclaimer: The statements contained in this job description are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not to be construed as an exhaustive list of all job requirements or duties performed.  The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.




It is the policy of St. Clair County not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, disability that does not prevent performing essential job functions or because he or she is a protected veteran.