Title: Technician- IT Network II
Department: Information Technology Updated: 01/2018
Division: Information Technology FLSA Status: Non-Exempt
Bargaining Unit: AFSCME 1089 Wage Range: Not Available

The Network Technician II is responsible for the operation and support of the County Local and Wide Area Networks including internal and external Internet communications systems.  Focus shall be on Help Desk issue resolution, system analysis, standardization and troubleshooting, and advanced application support. 


·         Provides Help Desk assistance to all user departments, including trouble shooting, problem resolution and asset management assistance.

·         Provides application support, assist in workflow and process improvements, network troubleshooting, and hardware troubleshooting.

·         Performs Personal Computer, printer and hardware installation, support and troubleshooting activities for St. Clair County networks.

·         Performs unassisted software upgrades, installations or removal.

·         Coordinates operational and technical support from outside vendors.

·         Remain abreast with the newest communications protocols.

·         Provides assistance with research, evaluation and recommendation of hardware and software technologies.

·         Provide input to the Information Systems strategies and plans.

·         Assists in the development and promotes topology and network standards to management for consideration and adoption.

·         Assists Network Technician with advanced problem resolution

·         Participates in On Call rotation which requires understanding of the Information Systems operations activities.

·         Transports computer equipment which may weigh as much as fifty (50) pounds.

·         Complies with all safety rules and regulations and County policies.

·         Promotes the vision, mission and values of the department and County.

·         Supports the continuous quality improvement efforts and “Systems Thinking” philosophy.

·         Other duties as assigned.



Work is performed under the direct supervision of the Assistant IT Director and the general direction of the Information Technology Director.




·         An Associate’s Degree in Computer Science, or related field is required. 

·         A minimum of two (2) years of experience with multi-platform networks and multi-vendor hardware and software systems is required in addition to education or experience in substitution of education.

·         Some knowledge of AS/400 and Linux.

·         Proven ability to understand and utilize a variety of technologies and applications in order to effectively support clients.

·         Proven knowledge of PC installation, operations and troubleshooting.

·         Proven knowledge and understanding of Network operations.

·         Proven ability to work with departmental staff to identify problems that can be solved through the use of technology.

·         Proven skill in troubleshooting various PC software applications

·         Proven skill in configuring and troubleshooting wireless and VPN hardware and software at desktop level

·         Must be proficient in the use of Windows Operating System, and various PCs including various workstation, printers, communications devices, tape drives and other related peripheral devices.

·         General understanding of AS/400 and Linux.

  • Writing, reading, mathematical principles; proficient computer skills-Microsoft Office Suite, Outlook; exercise sound judgment and decision making in accordance with policies and procedures; ability to research and problem solve independently; knowledge of County operations and functions; ability to prioritize and time manage; handle stressful situations, provide effective and friendly customer service; support the County's mission and values; ability to think critically where necessary.             
  • Knowledge or understanding of basic administrative tasks: operate standard office equipment; document management; prepare and maintain records, various correspondences and reports; answer general inquiries and refer as necessary; answer telephone calls, process mail, order supplies/equipment; prepare meeting agendas, attend meetings, record/transcribe/distribute minutes; entering, transcribing, recording, storing or maintaining information in written or electronic form with speed and accuracy; maintain calendars, arrange meetings, schedule rooms and equipment as necessary.  
  • Ability to communicate effectively and efficiently with management, co-workers and clients; obtain and communicate accurate information; apply common sense understanding to complex instructions and respond accordingly;  communicate complex ideas through graphs, charts, presentations, reports or other professional correspondence.


  • Ability to demonstrate predictable, reliable, and timely attendance.                
  • Ability to read, write & communicate in English; follow written and verbal instruction and understand basic mathematics and figure checking.              
  • Ability to interpret and apply procedures, rules, technical information, instructions, manuals to complete tasks accurately and on schedule.                                     
  • Ability to learn from directions, observations, and mistakes; and apply procedures using good judgment.                                                                        
  • Ability to use discretion and maintain sensitive and confidential information.     
  • Ability to work independently or part of a team; ability to interact appropriately with others such as County officials, employees, vendors and the general public.
  • Ability to work under supervision, receiving instructions/feedback, coaching/counseling and/or action/discipline.                                             
  • Adaptability to change in the work environment, managing competing demands and ability to deal with frequent changes, delays or unexpected events.
  • Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Proficient skills using Microsoft Office programs including, but not limited to: Word, Excel, Access, and Outlook required.  Proficiency may be tested.


  • Prior to starting employment, the candidate must complete a satisfactory background check.  The background check is understood to encompass all forms of pre-employment screening, including but not limited to: drug screen, physical, criminal background, driving record, sex offender registry, education, training and licensing verification, employment history, credit check, and professional and personal references.
  • Must possess a valid State of Michigan operator license and maintain this license throughout employment in this position.

·         Ability to travel to remote sites.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without accommodations.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to:

·         Speak to others to convey information effectively.

·         Read, interpret and understand procedures, rules, technical information, instructions and manuals.

·         Hear and understand information presented through spoken words and sentences.

·         Specific vision requirement includes close vision, distance vision, color and depth perception.

·         Use hands to operate a computer, handle materials and operate equipment.

·         Push or pull carts, reach with hands and arms forward, above and below shoulder level.

·         Must be capable of performing a predominately sedentary job, lifting box and equipment weights of up to fifty (50) pounds to an approximate height of six (6) feet.

·         Sit, bend, stoop, crouch, crawl and kneel in an ergonomically correct manner.

·         Stand and walk, climb stairs.

·         Normal office hours are from 8:00 a.m. through 4:30 p.m.

·         Generally works in a normal office environment. 

·         The noise level in the work environment is moderate with many interruptions.




Disclaimer: The statements contained in this job description are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not to be construed as an exhaustive list of all job requirements or duties performed.  The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.




It is the policy of St. Clair County not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, disability that does not prevent performing essential job functions or because he or she is a protected veteran.