Title: Assistant IT Director
Department: Information Technology Updated: 01/2018
Division: Information Technology FLSA Status: CANUE
Bargaining Unit: CANUE Wage Range: Not Available
POSITION SUMMARY:

The Assistant Information Technology Director will be responsible for, but not limited to the following:

office management; oversight of software license compliance, asset management and tracking; desktop standardization and procurement of hardware; software development and implementation; installation, maintenance and troubleshooting of peripheral equipment throughout the St. Clair County network; coordination and assignment of Helpdesk requests; coordination and implementation of GIS.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Provides effective support and troubleshooting problems of hardware and software to all St. Clair County network systems and users.
  • Remain abreast with the newest communications protocols.
  • Provides assistance with research, evaluation and recommendation of hardware and software technologies.
  • Provide input to the Information Systems strategies and plans.

·         Assists with level 2 on call support.

  • Complies with all safety rules and regulations and County policies.
  • Promotes the vision, mission and values of the department and County.
  • Supports the continuous quality improvement efforts and “Systems Thinking” philosophy.
  • Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
  • Other duties as assigned.
SUPERVISION RECEIVED:

The Assistant IT Director reports directly to the Information Technology Director.

SUPERVISORY RESPONSIBILITIES:

The Assistant IT Director provides direct supervision to all Union personnel.  Functions as acting Director in his/her absence.

EXPERIENCE, SKILLS, EDUCATION:

·         Bachelor’s Degree in a computer science or related field. 

·         Consideration will be given to an Associate’s Degree with related work experience and demonstrated technical experience.

·         A minimum of three (3) years of experience with an equivalent computer network environment.  A minimum of two (2) years of supervisory or management experience.

  • Demonstrated knowledge of and ability to utilize a variety of technologies and applications in order to effectively support clients.
  • Demonstrated knowledge and understanding of Network operations.
  • Demonstrated ability to work with departmental staff to identify problems that can be solved through the use of technology.
  • Proven skill in utilizing various software applications across multiple operating system platforms including Windows, Linux, and AS/400.

·         Manage and direct departmental operations, including budgeting, strategic planning. Knowledge of and interpret applicable federal, state and local regulations. Develop, apply and explain department and County procedure and policies. Plan and coordinate work staff activities, prioritize, instruct, set deadlines, objectives, measure success, and make recommendations and resolve issues. Methods of research, planning, conducting and implementing major studies or projects. Design and recommend new forms, reports or procedures. Ability to understand and work in complex data processing system, analyze data and exercise sound financial judgment. Analyze administrative problems, evaluate alternatives and implement sound solutions. Prepare and present reports, speeches or training programs to groups. Provide training and guidance in handling difficult or complex problems or resolving escalated complaints or disputes. Work independently with limited direct supervision. Coordinate activities with other departments.                     

·         Writing, reading, mathematical principles; proficient computer skills-Microsoft Office Suite, Outlook; exercise sound judgment and decision making in accordance with policies and procedures; ability to research and problem solve independently; knowledge of County operations and functions; ability to prioritize and time manage; handle stressful situations, provide effective and friendly customer service; support the County's mission and values; ability to think critically where necessary.             

·         Knowledge or understanding of basic administrative tasks: operate standard office equipment; document management; prepare and maintain records, various correspondences and reports; answer general inquiries and refer as necessary; answer telephone calls, process mail, order supplies/equipment; prepare meeting agendas, attend meetings, record/transcribe/distribute minutes; entering, transcribing, recording, storing or maintaining information in written or electronic form with speed and accuracy; maintain calendars, arrange meetings, schedule rooms and equipment as necessary.  

·         Ability to communicate effectively and efficiently with management, co-workers and clients; obtain and communicate accurate information; apply common sense understanding to complex instructions and respond accordingly;  communicate complex ideas through graphs, charts, presentations, reports or other professional correspondence.

 

ESSENTIAL ABILITIES FOR ALL ST. CLAIR COUNTY JOB CLASSIFICATIONS:

·         Ability to demonstrate predictable, reliable, and timely attendance.                

·         Ability to read, write & communicate in English; follow written and verbal instruction and understand basic mathematics and figure checking.              

·         Ability to interpret and apply procedures, rules, technical information, instructions, manuals to complete tasks accurately and on schedule.                                     

·         Ability to learn from directions, observations, and mistakes; and apply procedures using good judgment.                                                                        

·         Ability to use discretion and maintain sensitive and confidential information.     

·         Ability to work independently or part of a team; ability to interact appropriately with others such as County officials, employees, vendors and the general public.

·         Ability to work under supervision, receiving instructions/feedback, coaching/counseling and/or action/discipline.                                             

·         Adaptability to change in the work environment, managing competing demands and ability to deal with frequent changes, delays or unexpected events.

·         Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

·         Proficient skills using Microsoft Office programs including, but not limited to: Word, Excel, Access, and Outlook required.  Proficiency may be tested.

CONDITIONS OF EMPLOYMENT:
  • Prior to starting employment, the candidate must complete a satisfactory background check.  The background check is understood to encompass all forms of pre-employment screening, including but not limited to: drug screen, physical, criminal background, driving record, sex offender registry, education, training and licensing verification, employment history, credit check, and professional and personal references.
  • Must possess a valid State of Michigan operator license and maintain this license throughout employment in this position.
  • Ability to travel to remote sites.
  • Ability to work a flexible work schedule based on departmental needs.

 

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without accommodations.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to:

·         Speak to others to convey information effectively.

·         Read, interpret and understand procedures, rules, technical information, instructions and manuals.

·         Hear and understand information presented through spoken words and sentences.

·         Specific vision requirement includes close vision, distance vision, color and depth perception.

·         Use hands to operate a computer, handle materials and operate equipment.

·         Push or pull carts, reach with hands and arms forward, above and below shoulder level.

·         Must be capable of performing a predominately sedentary job, occasionally lifting box and equipment with weights of up to fifty (50) pounds to an approximate height of six (6) feet.

·         Lift, move or carry objects, equipment and supplies weighing up to 50 pounds.

·         Sit, bend, stoop, crouch, crawl and kneel in an ergonomically correct manner.

·         Stand and walk, climb stairs.

·         Work schedule is flexible based on departmental needs.

·         Generally works in a normal office environment.

·         The noise level in the work environment is moderate with many interruptions.

 

 

 

Disclaimer: The statements contained in this job description are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not to be construed as an exhaustive list of all job requirements or duties performed.  The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.


AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

 

 

It is the policy of St. Clair County not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, disability that does not prevent performing essential job functions or because he or she is a protected veteran.