Title: Judicial Service Coordinator
Department: Friend of Court Updated: 12/2017
Division: Friend of Court FLSA Status: Non-Exempt
Bargaining Unit: FOC Superviors Wage Range: Not Available
POSITION SUMMARY:

Supervises staff engaged in support review, modification, enforcement and investigation matters.  Conducts complex support investigations and makes recommendations in compliance with statutes, case law and other requirements and directives.  Oversees all bench warrant processes and presents warrants in court.  Conducts conciliation of support enforcement matters with both parties, when appropriate.  Performs all duties and tasks of the Judicial Service Officer, as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·         Performs all duties of the Judicial Service Officer, as outlined and incorporated by reference. 

·         Responsible for bench warrant processes including initiating, presenting warrants in court and removing from LEIN. 

·         Performs all related tasks on clean-up, monitoring and recalling warrants.

·         Coordinates daily with the jail for detainee transport and time of bench warrant hearing. 

·         Presents bench warrants in court to the judge and makes recommendations on warrant disposition including, but not limited to lump sum payments, scheduling case for review, jail time to serve, additional enforcement, and consolidation of support obligation payments.

·         Conducts complex child support investigations on cases referred by court order.

·         Requests and reviews personal and business tax returns, in-kind income information and makes recommendations utilizing the Michigan Child Support Formula. 

·         Prepares and submits written recommendation and order to the court. 

·         Testifies on recommendation, as required.

·         Handles in-depth and complex support questions when staff is unable to resolve the customer’s needs.

·         Handles escalated and hostile customer phone calls and attempts to deescalate the call. 

·         Diffuse in-person confrontational customers and handle emotional situations.

·         Approves and schedules time off for assigned staff, maintains records of leave balances and approves time sheets. Plans, develops and participates in formal enforcement related training programs. 

·         Oversees on-the-job training.

·         Coordinates with other supervisors on staff coverage issues.

·         Monitors staff work flow, production quality and quantity and ensures work is completed in a timely manner as required by statute. 

·         Assists with and makes recommendations to the Friend of Court on hiring, work assignments, training, performance evaluation, promotions, discipline and termination. 

·         Meets regularly with enforcement staff to discuss enforcement related procedures, case processing and implementation of enforcement related procedures. 

·         Provides enforcement training and assistance. Meets and assists with staff on complex and difficult enforcement matters.

·         Supervises assigned enforcement staff and ensures timely case completion of work within statutory guidelines.

·         Approves court orders in the absence of the attorney referee/Deputy Friend of Court.

·         Oversees Arrears Management Program including compliance and arrears reduced. 

·         Submits reports to the State on statistics of the program.

·         Monitors collection goals, reports and statistics.

·         Implements and directs projects for improvement.  

·         Develops and writes enforcement policies at the direction of the Friend of Court.

·         Functions as a member of the management team within the Friend of the Court.

·         Maintains assigned case load by monitoring, enforcing, clean-up, case closure and more. 

  • Other duties as assigned. 
SUPERVISION RECEIVED:

Works under the general supervision of the Friend of the Court and direct supervision of the Early Intervention Coordinator.     

SUPERVISORY RESPONSIBILITIES:

Direct supervision of the Judicial Service Officer and Judicial Enforcement Analyst positions. Directly participate in promotion, hiring, disciplinary actions and other supervisory functions as required by the Friend of the Court. Supervision includes, but is not limited to, daily oversight of the assigned team, delegating responsibilities, tasks and work flow to subordinate employees, assisting subordinate employees with case management decisions when necessary, and to address issues such as time management, attendance, work production and other performance issues.  

EXPERIENCE, SKILLS, EDUCATION:

·         Master’s Degree from a regionally accredited college or university in psychology, social work, business, accounting or related behavioral or business degree preferred. 

·         Bachelor Degree from a regionally accredited college or university in psychology, social work, business, accounting or related behavioral or business degree required.

·         3 to 5 years of previous work-related skill, knowledge or experience is required. 

·         Ability to speak effectively and accurately in a courtroom setting and testify in court.

·         Considerable knowledge of judicial procedures.

·         Manage and direct departmental operations, including budgeting, strategic planning. Knowledge of and interpret applicable federal, state and local regulations. Develop, apply and explain department and County procedure and policies. Plan and coordinate work staff activities, prioritize, instruct, set deadlines, objectives, measure success, and make recommendations and resolve issues. Methods of research, planning, conducting and implementing major studies or projects. Design and recommend new forms, reports or procedures. Ability to understand and work in complex data processing system, analyze data and exercise sound financial judgment. Analyze administrative problems, evaluate alternatives and implement sound solutions. Prepare and present reports, speeches or training programs to groups. Provide training and guidance in handling difficult or complex problems or resolving escalated complaints or disputes. Work independently with limited direct supervision. Coordinate activities with other departments.

·         Writing, reading, mathematical principles; proficient computer skills-Microsoft Office Suite, Outlook; exercise sound judgment and decision making in accordance with policies and procedures; ability to research and problem solve independently; knowledge of County operations and functions; ability to prioritize and time manage; handle stressful situations, provide effective and friendly customer service; support the County's mission and values; ability to think critically where necessary.  

·         Knowledge or understanding of basic administrative tasks: operate standard office equipment; document management; prepare and maintain records, various correspondences and reports; answer general inquiries and refer as necessary; answer telephone calls, process mail, order supplies/equipment; prepare meeting agendas, attend meetings, record/transcribe/distribute minutes; entering, transcribing, recording, storing or maintaining information in written or electronic form with speed and accuracy; maintain calendars, arrange meetings, schedule rooms and equipment as necessary.  

·         Ability to communicate effectively and efficiently with management, co-workers and clients; obtain and communicate accurate information; apply common sense understanding to complex instructions and respond accordingly;  communicate complex ideas through graphs, charts, presentations, reports or other professional correspondence.

ESSENTIAL ABILITIES FOR ALL ST. CLAIR COUNTY JOB CLASSIFICATIONS:

·         Ability to demonstrate predictable, reliable, and timely attendance.                

·         Ability to read, write & communicate in English; follow written and verbal instruction and understand basic mathematics and figure checking.              

·         Ability to interpret and apply procedures, rules, technical information, instructions, manuals to complete tasks accurately and on schedule.                                     

·         Ability to learn from directions, observations, and mistakes; and apply procedures using good judgment.                                                                        

·         Ability to use discretion and maintain sensitive and confidential information.     

·         Ability to work independently or part of a team; ability to interact appropriately with others such as County officials, employees, vendors and the general public.

·         Ability to work under supervision, receiving instructions/feedback, coaching/counseling and/or action/discipline.                                             

·         Adaptability to change in the work environment, managing competing demands and ability to deal with frequent changes, delays or unexpected events.

·         Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

·         Proficient skills using Microsoft Office programs including, but not limited to: Word, Excel, Access, and Outlook required.  Proficiency may be tested.      

CONDITIONS OF EMPLOYMENT:
  • Prior to starting employment, the candidate must complete a satisfactory background check.  The background check is understood to encompass all forms of pre-employment screening, including but not limited to: drug screen, physical, criminal background, driving record, sex offender registry, education, training and licensing verification, employment history, credit check, and professional and personal references.
  • Must possess a valid State of Michigan operator license and maintain this license throughout employment in this position.

·         The employee must successfully complete an annual criminal background check in order to obtain and maintain LEIN certification throughout employment in this position. 

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without accommodations.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to:

·         Speak to others to convey information effectively.

·         Read, interpret and understand procedures, rules, technical information, instructions and manuals.

·         Hear and understand information presented through spoken words and sentences.

·         Specific vision requirement includes close vision, distance vision, color and depth perception.

·         Use hands to operate a computer, handle materials and operate equipment.

·         Push or pull carts, reach with hands and arms forward, above and below shoulder level.

·         Lift, move or carry objects, equipment and supplies weighing up to 25 pounds.

·         Sit, bend, stoop, crouch, crawl and kneel in an ergonomically correct manner.

·         Stand and walk, climb stairs.

·         Normal office hours are from 8:00 a.m. through 4:30 p.m.

·         Generally works in a normal office environment.

·         The noise level in the work environment is moderate with many interruptions.

 

 

Disclaimer: The statements contained in this job description are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not to be construed as an exhaustive list of all job requirements or duties performed.  The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.


AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

 

 

It is the policy of St. Clair County not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, disability that does not prevent performing essential job functions or because he or she is a protected veteran.