Job Descriptions

The statements contained in the job description are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not to be construed as an exhaustive list of all job requirements or duties performed. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

To view job postings for open vacancies, please refer to the following link: Job Openings at St. Clair County.

Title: Claims Analyst
Department: Veteran's Affairs Updated: 02/2018
Division: Veteran's Affairs FLSA Status: Non-Exempt
Bargaining Unit: AFSCME 1089 Wage Range: Not Available
POSITION SUMMARY:

The Claims Analyst's primary duties are to reinforce directions/guidance established by a Benefit Counselor to veterans, widows and dependents who file for lawful benefits which they are entitled to from the Federal and State Government.  Duties include screening claimants and to ensure the completion of necessary forms deemed necessary due to their service time and injuries; ensures veteran community inquiries are adequately reviewed and processed; review benefits claims for appropriate forms/documentation so it is accurately completed and the claim forwarded to the appropriate agency in a timely manner. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·         Provide employees with training and guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

·         Exercises judgment in answering public inquiries received by phone or in person, provides basic benefit information using knowledge obtained on the job.

·         Assists with the completion and submission of some basic benefit forms and documents.

·         Directs problems and messages to the proper party or department.

·         Locates and removes specific files and documents as needed to retrieve information in a timely manner for a variety of departmental needs.

·         Coordinates and maintains liaison with other service organizations, departments and personnel regarding specified administrative functions.

·         Contacts veteran or community agencies to obtain collateral information.

·         Inserts various forms, records and correspondence in envelopes and packages, and addresses to appropriate person or department.

·         Screen, sort and distribute mail.

·         Proofreads materials and correspondence for inaccuracies and errors.  Makes corrections or returns to appropriate person to make corrections.  Verifies that documents and records conform to departmental rules and procedures.

·         Assists in the development and implementation of Department policies and procedures and assists the Director in daily operations and task within office.

·         Compile and compute information, statistical data, vouchers, reports, and verify numerical accuracy.

·         Types and prepares correspondence, records, reports, bills, and vouchers.

·         Maintains and files bookkeeping records, departmental files, office materials, supplies, reports, according to subject matter.

·         Perform telephone communication work.

·         Maintains department appointment schedules such as meetings, counseling session, and transportation program.

·         Updates and maintains the Veteran Outreach Bulletin Information center, brochure supplies, and office supplies.

·         Other duties as assigned.

 

SUPERVISION RECEIVED:

Work is performed under supervision of the Director.

SUPERVISORY RESPONSIBILITIES:

N/A

EXPERIENCE, SKILLS, EDUCATION:

·         Graduation from an accredited high school (GED acceptable), and an Associate’s degree with a major in Business Administration or a closely related field required.

·         1 to 3 years of progressively responsible experience in a modern office environment performing responsible administrative tasks required. 

·         Related training and/or experience directly related with Veteran’s Benefit Counseling or in a position relating to the delivery of Veteran’s benefits preferred.

·         An equivalent combination of relevant professional work experience supplemented by technical training, college coursework and/or certification may substitute for education requirement.

·         A veteran of the United States Armed Forces with a discharge under honorable conditions from their last period of service preferred.

·         Ability to obtain Accredited Benefits Counselor within first year of employment.

·         Complex accounts receivable/payable practices, banking procedures, third party billing and private pay processes.  Proficient in accounting software, i.e. Bi-Tech or One Solution. Ability to reconcile financial reports or records; process department payroll; prepare and reconciled journal entries; purchasing procedures. Knowledge of accounting principles, audit standards, budgeting; annual financial reporting; and IRS practices for Federal, State and Local. Knowledge of liability coverage and claims procedures.         

·         Writing, reading, mathematical principles; proficient computer skills-Microsoft Office Suite, Outlook; exercise sound judgment and decision making in accordance with policies and procedures; ability to research and problem solve independently; knowledge of County operations and functions; ability to prioritize and time manage; handle stressful situations, provide effective and friendly customer service; support the County's mission and values; ability to think critically where necessary.

·         Knowledge or understanding of basic administrative tasks: operate standard office equipment; document management; prepare and maintain records, various correspondences and reports; answer general inquiries and refer as necessary; answer telephone calls, process mail, order supplies/equipment; prepare meeting agendas, attend meetings, record/transcribe/distribute minutes; entering, transcribing, recording, storing or maintaining information in written or electronic form with speed and accuracy; maintain calendars, arrange meetings, schedule rooms and equipment as necessary.                       

·         Ability to communicate effectively and efficiently with management, co-workers and clients; obtain and communicate accurate information; apply common sense understanding to complex instructions and respond accordingly;  communicate complex ideas through graphs, charts, presentations, reports or other professional correspondence.

ESSENTIAL ABILITIES FOR ALL ST. CLAIR COUNTY JOB CLASSIFICATIONS:
  • Ability to demonstrate predictable, reliable, and timely attendance.                
  • Ability to read, write & communicate in English; follow written and verbal instruction and understand basic mathematics and figure checking.              
  • Ability to interpret and apply procedures, rules, technical information, instructions, manuals to complete tasks accurately and on schedule.                                     
  • Ability to learn from directions, observations, and mistakes; and apply procedures using good judgment.                                                                        
  • Ability to use discretion and maintain sensitive and confidential information.     
  • Ability to work independently or part of a team; ability to interact appropriately with others such as County officials, employees, vendors and the general public.
  • Ability to work under supervision, receiving instructions/feedback, coaching/counseling and/or action/discipline.                                             
  • Adaptability to change in the work environment, managing competing demands and ability to deal with frequent changes, delays or unexpected events.
  • Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

·         Proficient skills using Microsoft Office programs including, but not limited to: Word, Excel, Access, and Outlook required.  Proficiency may be tested.      

 

CONDITIONS OF EMPLOYMENT:
  • Prior to starting employment, the candidate must complete a satisfactory background check.  The background check is understood to encompass all forms of pre-employment screening, including but not limited to: drug screen, physical, criminal background, driving record, sex offender registry, education, training and licensing verification, employment history, credit check, and professional and personal references.

·         Possess a valid State of Michigan Operator’s License, an operable insured automobile for authorized travel, and maintain eligibility to drive as per the County’s vehicle policy throughout employment in this position.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without accommodations.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to:

·         Speak to others to convey information effectively.

·         Read, interpret and understand procedures, rules, technical information, instructions and manuals.

·         Hear and understand information presented through spoken words and sentences.

·         Specific vision requirement includes close vision, distance vision, color and depth perception.

·         Use hands to operate a computer, handle materials and operate equipment.

·         Push or pull carts, reach with hands and arms forward, above and below shoulder level.

·         Lift, move or carry objects, equipment and supplies weighing up to 25 pounds.

·         Sit, bend, stoop, crouch, crawl and kneel in an ergonomically correct manner.

·         Stand and walk, climb stairs.

·         Generally works in a normal office environment. 

·         The noise level in the work environment is moderate with many interruptions.

·         Normal office hours are from 8:00 a.m. through 4:30 p.m., however due to the nature of the work hours may include overtime, evenings or weekends.

·         An employee in this classification may be called upon to attend meetings and community events at locations throughout the county on a regular or irregular basis.

 

Disclaimer: The statements contained in this job description are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not to be construed as an exhaustive list of all job requirements or duties performed.  The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

                                                                                                  


AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

 

 

It is the policy of St. Clair County not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, disability that does not prevent performing essential job functions or because he or she is a protected veteran.

 



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Contact Information

Human Resources
200 Grand River Avenue, Ste. 206
Port Huron, MI 48060

Phone: (810) 989-6910
Fax: (810) 985-3493
Email: Human Resources