Job Descriptions

The statements contained in the job description are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not to be construed as an exhaustive list of all job requirements or duties performed. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

To view job postings for open vacancies, please refer to the following link: Job Openings at St. Clair County.

Title: Office Support Specialist
Department: Information Technology Updated: 01/2018
Division: Information Technology FLSA Status: Non-Exempt
Bargaining Unit: AFSCME 1089 Wage Range: Not Available

Position is first point of contact for customers needing assistance with computers and phones. Provides first level diagnosis and resolution of computer hardware, software, network and procedural problems. 


·         Answers or routes public and internal requests regarding Geographic Information System questions.  

·         Documents errors and refers specialized technical problems to other technical staff.

·          Assists in developing and maintaining system documentation regarding common problems.

·         Performs responsible clerical, bookkeeping or other record keeping activities, prepares records and reports, answers phones, places orders with vendors and processes invoices for payment as needed.

·         Maintains inventory of equipment and supplies

·         Assists with IT support services and the overall functions of the Information Technology Department.

·         Remain abreast with the newest technology

·         Provides assistance with customer support of hardware and software technologies

·         Opening, sorting and categorizing all incoming information to the department and getting it to the appropriate people in a timely fashion.

·         Duplicating, filing, recording and logging of data.

·         Answering phones, providing information, and routing calls properly

·         Remain current with the newest technology terms.

·         Complies with all safety rules and regulations and County policies.

·         Promotes the vision, mission and values of the department and County.

·         Supports the continuous quality improvement efforts and “Systems Thinking” philosophy.

·         Accurate data input and retrieval.

·         Order, pick up, and distribute office and operating supplies and equipment.

·         File, photocopy, scan, type, and email various documents.

·         Maintain efficient flow of correspondence and information for the IT department.

·         Perform miscellaneous clerical duties related to office management.

·         Perform liaison duties between department and other offices as required.

·         Relieve managers of detailed office work.

·         Supports the continuous quality improvement efforts and “Systems Thinking” philosophy

·         Assists in the overall functions of the Information Technology Department

·         Other duties as assigned.


Work is performed under the direct supervision of the Assistant Director of Information Technology and the general direction of the Information Technology Director.





·         Graduation from an accredited high school or equivalent GED

·         Three years of experience in computer technology or closely related field.

·         An Associate’s Degree in Computer Technology, Accounting or Business will substitute for up to two years of experience.

·         Experience in office management or bookkeeping is preferred.

·         Proven ability to understand and utilize a variety of technologies and applications in order to effectively support clients.

·         Familiarity with department technology, terminology, equipment and contractual agreements; sufficient mastery of basic technology skills.

·         Complex accounts receivable/payable practices, banking procedures, third party billing and private pay processes.  Proficient in accounting software, i.e. Bi-Tech or One Solution. Ability to reconcile financial reports or records; process department payroll; prepare and reconciled journal entries; purchasing procedures. Knowledge of accounting principles, audit standards, budgeting; annual financial reporting; and IRS practices for Federal, State and Local. Knowledge of liability coverage and claims procedures.         

·         Writing, reading, mathematical principles; proficient computer skills-Microsoft Office Suite, Outlook; exercise sound judgment and decision making in accordance with policies and procedures; ability to research and problem solve independently; knowledge of County operations and functions; ability to prioritize and time manage; handle stressful situations, provide effective and friendly customer service; support the County's mission and values; ability to think critically where necessary.             

·         Knowledge or understanding of basic administrative tasks: operate standard office equipment; document management; prepare and maintain records, various correspondences and reports; answer general inquiries and refer as necessary; answer telephone calls, process mail, order supplies/equipment; prepare meeting agendas, attend meetings, record/transcribe/distribute minutes; entering, transcribing, recording, storing or maintaining information in written or electronic form with speed and accuracy; maintain calendars, arrange meetings, schedule rooms and equipment as necessary.                       

·         Ability to communicate effectively and efficiently with management, co-workers and clients; obtain and communicate accurate information; apply common sense understanding to complex instructions and respond accordingly;  communicate complex ideas through graphs, charts, presentations, reports or other professional correspondence.

  • Ability to demonstrate predictable, reliable, and timely attendance.                
  • Ability to read, write & communicate in English; follow written and verbal instruction and understand basic mathematics and figure checking.              
  • Ability to interpret and apply procedures, rules, technical information, instructions, manuals to complete tasks accurately and on schedule.                                     
  • Ability to learn from directions, observations, and mistakes; and apply procedures using good judgment.                                                                        
  • Ability to use discretion and maintain sensitive and confidential information.     
  • Ability to work independently or part of a team; ability to interact appropriately with others such as County officials, employees, vendors and the general public.
  • Ability to work under supervision, receiving instructions/feedback, coaching/counseling and/or action/discipline.                                             
  • Adaptability to change in the work environment, managing competing demands and ability to deal with frequent changes, delays or unexpected events.
  • Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Proficient skills using Microsoft Office programs including, but not limited to: Word, Excel, Access, and Outlook required.  Proficiency may be tested.


  • Prior to starting employment, the candidate must complete a satisfactory background check.  The background check is understood to encompass all forms of pre-employment screening, including but not limited to: drug screen, physical, criminal background, driving record, sex offender registry, education, training and licensing verification, employment history, credit check, and professional and personal references.
  • Must possess a valid State of Michigan operator license and maintain this license throughout employment in this position.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without accommodations.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to:

·         Speak to others to convey information effectively.

·         Read, interpret and understand procedures, rules, technical information, instructions and manuals.

·         Hear and understand information presented through spoken words and sentences.

·         Specific vision requirement includes close vision, distance vision, color and depth perception.

·         Use hands to operate a computer, handle materials and operate equipment.

·         Push or pull carts, reach with hands and arms forward, above and below shoulder level.

·         Must be capable of performing a predominately sedentary job, lifting box and equipment weights of up to fifty (50) pounds to an approximate height of six (6) feet.

·         Sit, bend, stoop, crouch, crawl and kneel in an ergonomically correct manner.

·         Stand and walk, climb stairs.

·         Normal office hours are from 8:00 a.m. through 12:00 p.m.

·         Generally works in a normal office environment. 

·         The noise level in the work environment is moderate with many interruptions.




Disclaimer: The statements contained in this job description are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not to be construed as an exhaustive list of all job requirements or duties performed.  The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.




It is the policy of St. Clair County not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, disability that does not prevent performing essential job functions or because he or she is a protected veteran.


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Contact Information

Human Resources
200 Grand River Avenue, Ste. 206
Port Huron, MI 48060

Phone: (810) 989-6910
Fax: (810) 985-3493
Email: Human Resources