Job Descriptions

The statements contained in the job description are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not to be construed as an exhaustive list of all job requirements or duties performed. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

To view job postings for open vacancies, please refer to the following link: Job Openings at St. Clair County.

Title: Director
Department: Central Dispatch Updated: 10/2017
Division: Central Dispatch FLSA Status: Exempt
Bargaining Unit: CANUE Wage Range: Not Available

The Director of Central Dispatch serves as the executive responsible for the operational development, daily management, and routine administration of a computer-aided countywide dispatch center providing law enforcement, fire, public safety, emergency medical and rescue dispatch and communication services.  Additionally, this position maintains an accurate 9-1-1 database for countywide rural addressing system.


·         Administers and manages the Central Dispatch Center as Director of the countywide E 9-1-1 emergency communications system.

·         Supervises assigned staff with authority to hire, fire, discipline and evaluate employee performance.

·         Coordinates department work activities which include scheduling shifts, assigning work duties, approving or denying leave and monitoring the status of work in progress.

·         Ensures departmental compliance with all applicable codes, laws, rules, regulations, standards, policies and procedures. 

·         Enforces safety policy and procedures including the safety of the work environment and equipment.

·         Serves as communication advisor for the County. 

·         Serves as the liaison between users and CCD Board. 

·         Serves as Area Warning Officer. 

·         Serves as task and functional communications coordinator as designated in the County Emergency Operations Plan (EOP).

·         Prepares, develops and presents public education programs.

·         Ensures that the Ameritech and SCC database records are current and up-to-date. 

·         Coordinates the countywide addressing system for new construction and rural dwellings.       

·         Oversees the 9-1-1 addressing system for proper installation, maintenance and database entry.

·         Serves as Chairperson for CC Dispatch user groups with responsibility to call and conducts user group meetings.

·         Oversees the standardization of communications equipment specifications, purchases and proper maintenance.

·         Prepares and maintains necessary informational records, reports and statistical data.

·         Performs a wide range of administrative, supervisory and organizational tasks and functions.

·         Other duties as assigned.


The St. Clair County Board of Commissioners has ascribed and shall continue to ascribe certain duties and responsibilities to the Communications Director.  The Communications Director shall be a direct report to the Administrator/Controller.  The Central Dispatch Advisory Board has been established to provide operational recommendations to the Administrator/Controller and Board of Commissioners. 


Exercises direct supervision of all employees of the St. Clair County Central Dispatch.


·         Possession of an Associates’ degree in computer sciences/information systems, public safety administration, telecommunications or other area related to emergency services with coursework in management and accounting is required.

·         In addition, seven years of progressively responsible experience with two or more years experience as a Director or Supervisor of Central Dispatch is required.

·         Possession of a Bachelors’ degree in computer sciences/information systems, public safety administration, telecommunications or other area related to emergency services with coursework in management and accounting is preferred. 

·         Must have a minimum five years experience in the operation of computers radio and Telecommunications systems in law enforcement, fire, public safety or an emergency services operational setting with two years experience as a Supervisor.

·         CPR Certification required.

·         Thorough knowledge of the laws, ordinances, and other regulations pertaining to the provision of emergency services and 911 public safety dispatching and related tasks.

·         Knowledge of mobile radio communication technology and computer-aided dispatch systems.

·         Manage and direct departmental operations, including budgeting, strategic planning. Knowledge of and interpret applicable federal, state and local regulations. Develop, apply and explain department and County procedure and policies. Plan and coordinate work staff activities, prioritize, instruct, set deadlines, objectives, measure success, and make recommendations and resolve issues. Methods of research, planning, conducting and implementing major studies or projects. Design and recommend new forms, reports or procedures. Ability to understand and work in complex data processing system, analyze data and exercise sound financial judgment. Analyze administrative problems, evaluate alternatives and implement sound solutions. Prepare and present reports, speeches or training programs to groups. Provide training and guidance in handling difficult or complex problems or resolving escalated complaints or disputes. Work independently with limited direct supervision. Coordinate activities with other departments.

·         Ability to communicate effectively and efficiently with management, co-workers and clients; obtain and communicate accurate information; apply common sense understanding to complex instructions and respond accordingly;  communicate complex ideas through graphs, charts, presentations, reports or other professional correspondence.

·         Writing, reading, mathematical principles; proficient computer skills-Microsoft Office Suite, Outlook; exercise sound judgment and decision making in accordance with policies and procedures; ability to research and problem solve independently; knowledge of County operations and functions; ability to prioritize and time manage; handle stressful situations, provide effective and friendly customer service; support the County's mission and values; ability to think critically where necessary.  

·         Knowledge or understanding of basic administrative tasks: operate standard office equipment; document management; prepare and maintain records, various correspondences and reports; answer general inquiries and refer as necessary; answer telephone calls, process mail, order supplies/equipment; prepare meeting agendas, attend meetings, record/transcribe/distribute minutes; entering, transcribing, recording, storing or maintaining information in written or electronic form with speed and accuracy; maintain calendars, arrange meetings, schedule rooms and equipment as necessary.    


·         Ability to demonstrate predictable, reliable, and timely attendance.                 

·         Ability to read, write & communicate in English; follow written and verbal instruction and understand basic mathematics and figure checking.              

·         Ability to interpret and apply procedures, rules, technical information, instructions, manuals to complete tasks accurately and on schedule.                                     

·         Ability to learn from directions, observations, and mistakes; and apply procedures using good judgment.                                                                        

·         Ability to use discretion and maintain sensitive and confidential information.     

·         Ability to work independently or part of a team; ability to interact appropriately with others such as County officials, employees, vendors and the general public.

·         Ability to work under supervision, receiving instructions/feedback, coaching/counseling and/or action/discipline.                                            

·         Adaptability to change in the work environment, managing competing demands and ability to deal with frequent changes, delays or unexpected events.

·         Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

·         Proficient skills using Microsoft Office programs including, but not limited to: Word, Excel, Access, and Outlook required.  Proficiency may be tested.

  • Prior to starting employment, the candidate must complete a satisfactory background check.  The background check is understood to encompass all forms of pre-employment screening, including but not limited to: drug screen, physical, criminal background, driving record, sex offender registry, education, training and licensing verification, employment history, credit check, and professional and personal references.

·         Prior to employment must successfully pass an extensive criminal background check including, but not limited to, a comprehensive physical evaluation, psychiatric evaluation and hearing test with regard to the listed job functions.

  • Must possess a valid State of Michigan operator license and maintain this license throughout employment in this position.

·         Must be 18 years of age or older.

·         Must successfully complete CTO training within 6-9 months of date of hire

·         Must be willing to work rotating shifts, nights, weekends and holidays

·         Must meet all LEIN and NCIC security requirements as a terminal operator

·         Must successfully pass Emergency Medical Dispatch certification class

·         Current CPR and First Aid Certification


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without accommodations.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to:

·         Department operates on a 24 X 7; 365 day schedule

·         Prolonged exposure to high stress situations.

·         Office environment—shared work areas.

·         Close proximity to other workers.

·         Sudden changes in activity levels (from one extreme to another).

·         Prolonged exposure to intense activity.

·         Seriousness of work ranges from mundane to life threatening.

·         Lunch and breaks periods cannot be scheduled.

·         No smoking facility.

·         Eyesight corrected to 20/20 and ability to distinguish colors.

·         Hearing in both ears not less than 40db

·         Ability to listen and speak by telephone and two-way radio

·         Finger and wrist dexterity suitable for typing, keying data into computers, filing reports and handwriting

·         Ability to sit and stand for prolonged periods of time

·         Speak to others to convey information effectively.

·         Hear and understand information presented through spoken words and sentences.

·         Specific vision requirement includes close vision, distance vision, color and depth perception.

·         Use hands to operate a computer, handle materials and operate equipment.

·         Push or pull carts, reach with hands and arms forward, above and below shoulder level.

·         Lift, move or carry objects, equipment and supplies weighing up to 25 pounds.

·         Sit, bend, stoop, crouch, crawl and kneel in an ergonomically correct manner.

·         Stand and walk, climb stairs.

·         The noise level in the work environment is above average with many interruptions


Disclaimer: The statements contained in this job description are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not to be construed as an exhaustive list of all job requirements or duties performed.  The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.




It is the policy of St. Clair County not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, disability that does not prevent performing essential job functions or because he or she is a protected veteran.


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Contact Information

Human Resources
200 Grand River Avenue, Ste. 206
Port Huron, MI 48060

Phone: (810) 989-6910
Fax: (810) 985-3493
Email: Human Resources