Title: Program Manager
Department: Circuit Court - Family Division Updated: 01/2018
Division: Day Treatment Night Watch FLSA Status: Exempt
Bargaining Unit: Circuit Court Family Supervisors Wage Range: Not Available

The Program Manager supervises and instructs employees of the Day Treatment / Night Watch Program. The Program Manager plans, organizes and coordinates program activity in cooperation with the Director and other social services staff.

  • This position assists in setting schedules and shift procedures and assures the safety and security of the facility and students.
  • Coordinates and oversees all therapeutic treatment for the youth.
  • Coordinate and collaborate with other staff as necessary to ensure the smooth functioning of the program.
  • Supervise all staff assigned to program to ensure adherence to all policies and procedures and regulatory agency requirements.
  • Conduct periodic staff meetings to resolve problems and ensure employees are up-to-date regarding policies, procedures and issues impacting the program.
  • Provide employee orientation and training.
  • Perform staff discipline and recognition as warranted.
  • Perform annual and as needed employee performance evaluations.
  • Coordinate and oversee all therapeutic treatment for the youth.  This position may provide direct services to youth as needed.
  • Coordinate all youth intake and discharge activities.
  • Oversee and maintain youth records.
  • Immediately report any suspected abuse or neglect.
  • Develop the DT/NW Program and training.
  • Work collaboratively with all aspects of the program (i.e. mental health, surveillance and education).
  • Develop and write a training model for skills and group processes to be used by Program staff for working with groups.
  • Develop program rewards and sanctions.
  • Assist in responding to after-hours emergencies.
  • Prepare and maintain program statistical reports.
  • Function as the primary contact person with other social service agencies providing services to DTNW youth and serve as a liaison between the Program, community and the County.
  • Maintain, submit and monitor Program budget, accounts payable and expenses.
  • Track and monitor use of County equipment.
  • Coordinate bids and contracts for contracted services.
  • Secure and account for donations/equipment for Program.
  • Other duties as assigned.

Work is performed under the direction of the Probate Court - Family Division Administrator with direct supervision by the Director of Youth Services.


Provides direction and coordination of all employees in traditional day treatment.

  • A Bachelor degree with a major in Child Development, Criminal Justice, Education, Psychology, Sociology, Social Work or a closely related Behavioral Science field required; Master’s degree preferred.
  • 7 to 10 years of progressively responsible professional work experience in supervision or Juvenile Court setting required; experience working with at-risk or delinquent youth preferred.
  • An equivalent combination of relevant professional work experience supplemented by post-high school technical training, college coursework and/or certification may substitute for education requirement.
  • Manage and direct departmental operations, including budgeting, strategic planning. Knowledge of and interpret applicable federal, state and local regulations. Develop, apply and explain department and County procedure and policies. Plan and coordinate work staff activities, prioritize, instruct, set deadlines, objectives, measure success, and make recommendations and resolve issues. Methods of research, planning, conducting and implementing major studies or projects. Design and recommend new forms, reports or procedures. Ability to understand and work in complex data processing system, analyze data and exercise sound financial judgment. Analyze administrative problems, evaluate alternatives and implement sound solutions. Prepare and present reports, speeches or training programs to groups. Provide training and guidance in handling difficult or complex problems or resolving escalated complaints or disputes. Work independently with limited direct supervision. Coordinate activities with other departments.
  • Writing, reading, mathematical principles; proficient computer skills-Microsoft Office Suite, Outlook; exercise sound judgment and decision making in accordance with policies and procedures; ability to research and problem solve independently; knowledge of County operations and functions; ability to prioritize and time manage; handle stressful situations, provide effective and friendly customer service; support the County's mission and values; ability to think critically where necessary.    

·         Knowledge or understanding of basic administrative tasks: operate standard office equipment; document management; prepare and maintain records, various correspondences and reports; answer general inquiries and refer as necessary; answer telephone calls, process mail, order supplies/equipment; prepare meeting agendas, attend meetings, record/transcribe/distribute minutes; entering, transcribing, recording, storing or maintaining information in written or electronic form with speed and accuracy; maintain calendars, arrange meetings, schedule rooms and equipment as necessary.                       

·         Ability to communicate effectively and efficiently with management, co-workers and clients; obtain and communicate accurate information; apply common sense understanding to complex instructions and respond accordingly;  communicate complex ideas through graphs, charts, presentations, reports or other professional correspondence.          


·         Ability to demonstrate predictable, reliable, and timely attendance.                

·         Ability to read, write & communicate in English; follow written and verbal instruction and understand basic mathematics and figure checking.              

·         Ability to interpret and apply procedures, rules, technical information, instructions, manuals to complete tasks accurately and on schedule.                                     

·         Ability to learn from directions, observations, and mistakes; and apply procedures using good judgment.                                                                        

·         Ability to use discretion and maintain sensitive and confidential information.     

·         Ability to work independently or part of a team; ability to interact appropriately with others such as County officials, employees, vendors and the general public.

·         Ability to work under supervision, receiving instructions/feedback, coaching/counseling and/or action/discipline.                                             

·         Adaptability to change in the work environment, managing competing demands and ability to deal with frequent changes, delays or unexpected events.

·         Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

·         Proficient skills using Microsoft Office programs including, but not limited to: Word, Excel, Access, and Outlook required.  Proficiency may be tested.


·         Prior to starting employment, the candidate must complete a satisfactory background check.  The background check is understood to encompass all forms of pre-employment screening, including but not limited to: drug screen, physical, criminal background, Central Registry clearance, driving record, sex offender registry, education, training and licensing verification, credit check, school and employment records, home environment, personal traits, integrity and professional and personal references.  Candidate must successfully complete an annual background check throughout employment in the position in order maintain satisfactory qualifications. 

·         Possess a valid State of Michigan Operator’s License and maintain eligibility to drive as per the County’s vehicle policy throughout employment in this position.  Must obtain chauffer’s license within 10 days of appointment in the position and maintain this license throughout as a condition of continued employment.

·         Possess a valid CPR, first aid and AED certification, or successfully complete the training within ninety (90) days of employment in the position.

  • Successfully complete all required training as mandated by the department and state regulations.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without accommodations.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to:

·         Speak to others to convey information effectively.

·         Read, interpret and understand procedures, rules, technical information, instructions and manuals.

·         Hear and understand information presented through spoken words and sentences.

·         Specific vision requirement includes close vision, distance vision, color and depth perception.

·         Use hands to operate a computer, handle materials and operate equipment.

·         Push or pull carts, reach with hands and arms forward, above and below shoulder level.

·         Lift, move or carry objects, equipment and supplies weighing up to fifty (50) pounds.

·         Sit, bend, stoop, crouch, crawl and kneel in an ergonomically correct manner.

·         Stand and walk for significant periods of time, climb stairs.

·         Good physical condition which will mean the fitness to be able to apprehend and to exert the force necessary to implement physical restraint and management techniques to subdue and control individuals who require physical intervention.

·         This position will require irregular hours and work schedules will include nights, weekends, holidays and unanticipated overtime. 

·         This position involves contact with people harboring potentially communicable diseases and is frequently at risk to exposure from bodily fluids.  Tasks require the use of Personal Protective Equipment such as gloves and hand sanitizer.

·         The noise level in the work environment is moderate with many interruptions.

·         Work involves an element of risk in dealing with the physical and emotional behavior of youth.

Disclaimer: The statements contained in this job description are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not to be construed as an exhaustive list of all job requirements or duties performed.  The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.




It is the policy of St. Clair County not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, disability that does not prevent performing essential job functions or because he or she is a protected veteran.