Job Descriptions

The statements contained in the job description are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not to be construed as an exhaustive list of all job requirements or duties performed. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

To view job postings for open vacancies, please refer to the following link: Job Openings at St. Clair County.

Title: Deputy Director
Department: Central Dispatch Updated: 10/2017
Division: Central Dispatch FLSA Status: Exempt
Bargaining Unit: CANUE Wage Range: Not Available

Under the general supervision of the Director, the Deputy Director will assist in the efficient day-to-day management of the 911 Central Dispatch communications center.  The Deputy Director will assists in the planning, hiring, training and evaluation of staff and with the operational oversight and implementation of administrative policies.


·         Works with the Law Enforcement and Fire Standard Operating Procedure (S.O.P.) committees to establish and maintain the operating procedures for the Central Dispatch Authority.

·         Assists the Director with the monitoring of operations to ensure quality services are provided in an efficient, cost-effective and timely manner. 

·         Oversees the hiring process of all Central Dispatch personnel including, but not limited to, interviews, background checks and selection of new hires. 

·         Evaluates staffing levels and makes recommendations for additional staff as needed.

·         Supervises, directs and assists the Director in the annual evaluation and promotion of staff.

·         Oversees work schedules to ensure efficient operations, while minimizing overtime, and ensuring compliance with the collective bargaining agreement.

·         Directs staff in the performance evaluations of subordinates and the efficient use of the Quality Assurance Program. 

·         Develops and oversees training and probationary programs and procedures, professional development and in-service training programs as needed.

·         Receives complaints and questions regarding authority incidents and investigates, responds and takes corrective action. 

·         Reviews complaints with recommendations for prevention with the Director. 

·         Assures personnel policies and practices adhere to the collective bargaining agreement.

·         Oversees the maintenance of personnel and departmental records including payroll worksheets, personnel files, Standard Operating Procedure manuals, and employer Policy and Procedure Standards.

·         Performs research, reviews and compiles statistics, submits memos and reports and makes policy recommendations as requested.

·         Acts as the primary LEIN terminal Agency Coordinator.

·         Creates, directs, manages and maintains the quality assurance program.

·         Other duties as assigned.


Work is performed under the general direction of the Central Dispatch Director.



Supervision to be exercised over subordinate personnel as directed by the Central Dispatch Director; performs the duties of the Director in his or her absence, or when circumstances may require.


·         Bachelor’s Degree in Business Administration, Public Administration, Criminal Justice, Public Safety, Emergency Services or closely related field required;

·         A minimum of five years of progressively responsible experience in a fully automated Public Safety/911 dispatch center with at least two (2) years of supervisory or managerial responsibility.

·         An equivalent combination of relevant professional work experience supplemented by college coursework and/or certification in a related field may substitute for degree requirement.

·         Ability to remain calm and communicate with emotional persons and elicit the proper information from them.

·         Manage and direct departmental operations, including budgeting, strategic planning. Knowledge of and interpret applicable federal, state and local regulations. Develop, apply and explain department and County procedure and policies. Plan and coordinate work staff activities, prioritize, instruct, set deadlines, objectives, measure success, and make recommendations and resolve issues. Methods of research, planning, conducting and implementing major studies or projects. Design and recommend new forms, reports or procedures. Ability to understand and work in complex data processing system, analyze data and exercise sound financial judgment. Analyze administrative problems, evaluate alternatives and implement sound solutions. Prepare and present reports, speeches or training programs to groups. Provide training and guidance in handling difficult or complex problems or resolving escalated complaints or disputes. Work independently with limited direct supervision. Coordinate activities with other departments.

·         Ability to communicate effectively and efficiently with management, co-workers and clients; obtain and communicate accurate information; apply common sense understanding to complex instructions and respond accordingly;  communicate complex ideas through graphs, charts, presentations, reports or other professional correspondence.

·         Writing, reading, mathematical principles; proficient computer skills-Microsoft Office Suite, Outlook; exercise sound judgment and decision making in accordance with policies and procedures; ability to research and problem solve independently; knowledge of County operations and functions; ability to prioritize and time manage; handle stressful situations, provide effective and friendly customer service; support the County's mission and values; ability to think critically where necessary.  

·         Knowledge or understanding of basic administrative tasks: operate standard office equipment; document management; prepare and maintain records, various correspondences and reports; answer general inquiries and refer as necessary; answer telephone calls, process mail, order supplies/equipment; prepare meeting agendas, attend meetings, record/transcribe/distribute minutes; entering, transcribing, recording, storing or maintaining information in written or electronic form with speed and accuracy; maintain calendars, arrange meetings, schedule rooms and equipment as necessary.             


·         Ability to demonstrate predictable, reliable, and timely attendance.                 

·         Ability to read, write & communicate in English; follow written and verbal instruction and understand basic mathematics and figure checking.              

·         Ability to interpret and apply procedures, rules, technical information, instructions, manuals to complete tasks accurately and on schedule.                                     

·         Ability to learn from directions, observations, and mistakes; and apply procedures using good judgment.                                                                        

·         Ability to use discretion and maintain sensitive and confidential information.     

·         Ability to work independently or part of a team; ability to interact appropriately with others such as County officials, employees, vendors and the general public.

·         Ability to work under supervision, receiving instructions/feedback, coaching/counseling and/or action/discipline.                                            

·         Adaptability to change in the work environment, managing competing demands and ability to deal with frequent changes, delays or unexpected events.

·         Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

·         Proficient skills using Microsoft Office programs including, but not limited to: Word, Excel, Access, and Outlook required.  Proficiency may be tested.

  • Prior to starting employment, the candidate must complete a satisfactory background check.  The background check is understood to encompass all forms of pre-employment screening, including but not limited to: drug screen, physical, criminal background, driving record, sex offender registry, education, training and licensing verification, employment history, credit check, and professional and personal references.

·         Prior to employment must successfully pass an extensive criminal background check including, but not limited to, a comprehensive physical evaluation, psychiatric evaluation and hearing test with regard to the listed job functions.

  • Must possess a valid State of Michigan operator license and maintain this license throughout employment in this position.

·         Must be 18 years of age or older.

·         Must successfully complete CTO training within 6-9 months of date of hire

·         Must be willing to work rotating shifts, nights, weekends and holidays

·         Must meet all LEIN and NCIC security requirements as a terminal operator

·         Must successfully pass Emergency Medical Dispatch certification class

·         Current CPR and First Aid Certification


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without accommodations.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to:

·         Department operates on a 24 X 7; 365 day schedule

·         Work 12 hour shifts; Must be willing to work overtime

·         Prolonged exposure to high stress situations.

·         Office environment—shared work areas.

·         Close proximity to other workers.

·         Sudden changes in activity levels (from one extreme to another).

·         Prolonged exposure to intense activity.

·         Seriousness of work ranges from mundane to life threatening.

·         Lunch and breaks periods cannot be scheduled.

·         No smoking facility.

·         Eyesight corrected to 20/20 and ability to distinguish colors.

·         Hearing in both ears not less than 40db

·         Ability to listen and speak by telephone and two-way radio

·         Finger and wrist dexterity suitable for typing, keying data into computers, filing reports and handwriting

·         Ability to sit and stand for prolonged periods of time

·         Speak to others to convey information effectively.

·         Hear and understand information presented through spoken words and sentences.

·         Specific vision requirement includes close vision, distance vision, color and depth perception.

·         Use hands to operate a computer, handle materials and operate equipment.

·         Push or pull carts, reach with hands and arms forward, above and below shoulder level.

·         Lift, move or carry objects, equipment and supplies weighing up to 25 pounds.

·         Sit, bend, stoop, crouch, crawl and kneel in an ergonomically correct manner.

·         Stand and walk, climb stairs.

·         The noise level in the work environment is above average with many interruptions


Disclaimer: The statements contained in this job description are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not to be construed as an exhaustive list of all job requirements or duties performed.  The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.




It is the policy of St. Clair County not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, disability that does not prevent performing essential job functions or because he or she is a protected veteran.


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Contact Information

Human Resources
200 Grand River Avenue, Ste. 206
Port Huron, MI 48060

Phone: (810) 989-6910
Fax: (810) 985-3493
Email: Human Resources