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Job Descriptions

Please refer to the links below to view job descriptions at St. Clair County. Please note that these are job descriptions and not open vacancies.

To view job postings for open vacancies, please refer to the following link: Job Openings at St. Clair County.

Title: Communications Supervisor
Department: Central Dispatch Authority
Wage Range: Not Available
GENERAL STATEMENT OF DUTIES
To Perform dispatching duties; and to supervise, train, schedule and evaluate Dispatch personnel.
SUPERVISION RECEIVED
Work is performed under the general direction of the CDA Director.
SUPERVISION EXERCISED
Supervises activity of Dispatch personnel.
DESIRABLE QUALIFICATIONS
Ability to act with tact and impartiality both internally and externally
Ability to demonstrate dependability by fulfilling what is consented to do, even if it means unexpected sacrifice.
Must possess a benevolence and ability to serve both the public and co-workers coactively and with humility.
Minimum Qualifications:
Thorough knowledge of applicable Federal and State regulations regarding radio and police records methods and procedures.
No significant disciplinary actions or disciplinary trends
Thorough knowledge of current personnel practices and modern office procedures.
Ability to train, coordinate, supervise, and evaluate subordinates.
Demonstrates ability to show clear discernment while thinking and acting clearly and quickly in crises.
Ability to effectively hear and communicate, verbally and in writing in the English language.
Ability to perform duties requiring the reception of audible speech and the ability to transmit information audibly and clearly.
Ability to understand and follow complex oral and written instructions.
Ability to deal affirmatively with public, peers and subordinates.
Special Requirements:
Must live within a one-hour response time to the CDA center
Must have dependable transportation methods
Must be willing to work rotating shifts, weekends and holidays
Must successfully pass probationary period
AN EMPLOYEE IN THIS CLASSIFICATION, UPON APPOINTMENT, MUST HAVE THE FOLLOWING TRAINING AND EXPERIENCE:
Graduation from an accredited high school (GED acceptable) required.
Minimum of five years emergency services dispatching experience required; performing increasingly responsible duties which may include the training of dispatch personnel.
Sixty hours of college level credits and/or two-year college degree preferred.
Or any equivalent combination of education and experience that provides the required knowledge, skills and abilities and is determined acceptable to the CDA Director.
TYPICAL EXAMPLES OF WORK: (An employee in this classification may be called upon to perform the following tasks which are illustrative and not exhaustive in nature.)
(On a rotating shift basis): The following are essential functions of the job; the duties listed are not intended to be an exhaustive list of responsibilities or qualifications with the job. CDA Communications Officer Supervisors will need the ability to discern and perform other duties as assigned.
Training: Receives training as follows:
Departmental policies and procedures
Supervision and Administrative matters
Quality Assurance of Dispatch performance
Retention and Release laws regarding dispatch records and tapes
Job Duties:
Ability to perform and meet all qualifications for all Dispatcher I and II duties
Determines work assignments and evaluates performance of personnel
Assists with recruitment of all Dispatch personnel
Ability to train, coordinate, supervise and evaluate subordinates
May be assigned as training coordinator for CDA
Diligently follows up on complaints involving personnel and reports results to Director
Ensures that security of center, training, and other pertaining functions are in compliance.
May be asked to act as a liaison with other agencies using the services of the CDA.
Serves on committees as assigned.
Using discernment, must be able to recommend commendation and/or recognition for exceptional performances to Director
Administer Discipline, not to include termination, when necessary
With decisiveness, must be able to recommend disciplinary action regarding dispatch personnel to Director when necessary.
Ability to access logging recorder for tape requests
Willingness and ability to call in contractors or vendors in the absence of a director in an emergency equipment failure.
May be asked to take on-call duty when an on-duty supervisor or director is absent.
Assist in maintenance of MSAG
Provide statistical data to Director when necessary.
  
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Contact Information

Human Resources
200 Grand River Avenue, Ste. 206
Port Huron, MI 48060

Phone: (810)989-6910
Fax: (810) 985-3493
Email: humanresources@stclaircounty.org
 
St. Clair County, Michigan

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