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Title: |
911 Director
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Department: |
Central Dispatch Authority |
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Wage Range: |
Not Available |
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GENERAL STATEMENT OF DUTIES
The 9-1-1 Director serves as the executive responsible for the operational development, daily management, and routine administration of a computer-aided countywide dispatch center providing law enforcement, fire, public safety, emergency medical and rescue dispatch and communication services. Additionally, this position maintains an accurate 9-1-1 database for countywide rural addressing system. |
SUPERVISION RECEIVED
General and indirect supervision is exercised by the St. Clair County Central Dispatch Authority. |
SUPERVISION EXERCISED
Exercises direct supervisor of all employees of the St. Clair County Central Dispatch Authority. |
DESIRABLE QUALIFICATIONS
Ability to efficiently operate a variety of automated office equipment.
Ability to efficiently utilize computer software programs, navigate the Internet, and other software applications.
Ability to operate and utilize specialized department equipment, tools, and materials including base radios, recording equipment, dispatch consoles, and others.
Ability to perform moderately complex mathematical operations and functions.
Ability to work and direct the work of others under moderately stressful circumstances.
Ability to communicate effectively verbally and in writing with superiors, peers, subordinates and members of the public.
Ability to compile and assimilate moderately complex data, information and statistics and prepare reports, assessments and records. Sufficient visual acuity and perception to perform sight guided and oriented operations. |
AN EMPLOYEE IN THIS CLASSIFICATION, UPON APPOINTMENT, MUST HAVE THE FOLLOWING TRAINING AND EXPERIENCE:
Possession of an Associate's degree in computer sciences/information systems, public safety administration, telecommunications or other area related to emergency services with coursework in management and accounting is required.
Seven years of progressively responsible experience with two or more years experience as a Director of Central Dispatch is required.
Possession of a Bachelor's degree in computer sciences/information systems, public safety administration, telecommunications or other area related to emergency services with coursework in management and accounting is preferred.
A candidate with a Bachelor's degree must have a minimum five years experience in the operation of computers radio and Telecommunications systems in law enforcement, fire, public safety or an emergency services operational setting with two years experience as a supervisor. |
TYPICAL EXAMPLES OF WORK: (An employee in this classification may be called upon to perform the following tasks which are illustrative and not exhaustive in nature.)
Administers and manages the Central Dispatch Center as Director of the countywide E 9-1-1 emergency communications system.
Supervises assigned staff with authority to hire, fire, discipline and evaluate employee performance.
Coordinates department work activities which include scheduling shifts, assigning work duties, approving or denying leave and monitoring the status of work in progress.
Ensures departmental compliance with all applicable codes, laws, rules, regulations, standards, policies and procedures.
Enforces safety policy and procedures including the safety of the work environment and equipment.
Serves as communication advisor for the County. Serves as the liaison between users and CCD Board.
Serves as Area Warning Officer.
Serves as task and functional communications coordinator as designated in the County Emergency Operations Plan (EOP).
Prepares, develops and presents public education programs.
Ensures that the Ameritech and SCC database records are current and up-to-date.
Coordinates the countywide addressing system for new construction and rural dwellings.
Oversees the 9-1-1 addressing system for proper installation, maintenance and database entry.
Serves as Chairperson for CC Dispatch user groups with responsibility to call and conducts user group meetings.
Oversees the standardization of communications equipment specifications, purchases and proper maintenance.
Prepares and maintains necessary informational records, reports and statistical data.
Performs a wide range of administrative, supervisory and organizational tasks and functions.
PHYSICAL ACTIVITIES:
Ability to exert sufficient physical effort to perform light work that involves lifting, carrying, pushing, and pulling stooping, kneeling, crouching, and crawling. |
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